If you feel that you have been dealt with unfairly while at Mee-quam Youth Residence, you have the right to say so. We want you to learn to work out issues and problems. You always have options to talk it through with someone.

You need to try first to work out issues with the staff or the person you are having difficulty with. If you cannot do this, then you can talk to your Prime Worker or Secondary Worker.

If you do not feel this is possible for whatever reason, then you speak to the Assistant House Director or the House Director. It is important that you understand that there is always someone to talk to, your responsibility is to present your issue honestly and maturely so that it can be worked out. When you do present it to someone besides the person you have the issue with, all the facts of the issue will need to be checked out by the person you take it to.

If the matter is still not resolved and you are dissatisfied, you may refer the matter in writing to the Ministry of Children and Youth Services. The Ministry will appoint a person who is not employed by Mee-Quam Youth Residence to review the complaint procedures according the Child and Family Services Act.

At any time, without having to say why you want to, you can contact the Advocacy Office by phone (Advocacy Office phone # is 1-800-263-2841) or letter.

You may have parent/legal guardian or legal representation in any step of the Complaint Procedure.